Frequently Asked Questions

Do you accept insurance? How does insurance work?

To determine if you have mental health coverage, the first thing you should do is check with your insurance carrier.  Although we don't participate with any insurance companies, we've found that some do provide as much as 50% - 80% reimbursement for out of network services.  Check your coverage carefully and find the answers to the following questions:

  • What are my out of network mental health benefits?

  • What is the coverage amount per therapy session?

  • How many therapy sessions does my plan cover?

  • How much does my insurance pay for an out-of-network provider?

  • Is approval required from my primary care physician?


Is counseling confidential?

In general, the law protects the confidentiality of all communications between a client and counselor/psychotherapist. No information is disclosed without prior written permission from the client.

However, there are some exceptions required by law to this rule. Exceptions include:

  • Suspected child abuse or dependent adult or elder abuse. The counselor is required to report this to the appropriate authorities immediately.

  • If a client is threatening serious bodily harm to another person. The counselor is required to notify the police.

  • If a client intends to harm himself or herself. The counselor will make every effort to work with the individual to ensure their safety. However, if an individual does not cooperate, additional measures may need to be taken.